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HTMT bags BPO contract from a Fortune 200 US Healthcare Insurance Company

Mumbai, Tuesday, January 13, 2004 - A large US Health Insurance Company has given its BPO contract to HTMT, which is initially for a period of 3 years. This is the second health insurance client of HTMT from the US, thanks to getting excellent referral from the Company's existing customer, another big company from the healthcare sector. The new assignment is unique in that it involves both transaction processing as well as Client Contact Center work in the highly specialized area of health care BPO business.

Training and pilot project with about 80 transaction processors in 3 modules have commenced from the 12th January 2004. The business has potential to grow similar to that of the existing Client for whom 600 processors are already working and HTMT is in the process of setting up a high-end Call Center employing Medical Doctors.

Said Mr. Solomon Raj, Vice Chairman, HTMT, "Our existing domain expertise coupled with realization of high quality performance metrics in the health insurance sector was a major factor that made HTMT the preferred vendor of choice."

HTMT has recently taken on lease premises admeasuring 80,000 sq. ft. for building 1400 seat capacity at Bangalore to meet the expanding requirements of its customers including those of the new client. This is in addition to the existing capacity of 1050 seat 52,000 sq. ft. offshore development center 'HTMT House' at Bangalore, which is now fully occupied.

HTMT has built strong operational skills and an extremely good organizational culture, which has helped in being voted as the Second Best Employee Friendly Company in the recently released DQ-IDC BPO Employee Satisfaction Survey, next only to the first name of India off-shoring, GE Capital.

In the insurance claim processing business, HTMT is rated as the Second Largest by Business World Magazine in terms of number of processors.

As per revenue, HTMT is ranked among the top 10 ITES players in India, employing over 1800 people. The Company's disciplined processes and very good routines about information flows have enabled the Company to receive SEI CMM Level 4 and ISO 9001:2000 certification respectively for software development and processes across all segments of its business.

Deloitte Touche Tohmatsu Asia Pacific Technology Fast 500 Program, 2003 has recognized HTMT as one of the Asia Pacific's leading technology companies in the year 2003.

 
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