HTMT bags BPO contract
from a Fortune 200 US Healthcare Insurance Company
Mumbai, Tuesday, January 13, 2004 - A large US Health Insurance
Company has given its BPO contract to HTMT, which is initially
for a period of 3 years. This is the second health insurance
client of HTMT from the US, thanks to getting excellent referral
from the Company's existing customer, another big company
from the healthcare sector. The new assignment is unique in
that it involves both transaction processing as well as Client
Contact Center work in the highly specialized area of health
care BPO business.
Training and pilot project with about 80 transaction processors
in 3 modules have commenced from the 12th January 2004. The
business has potential to grow similar to that of the existing
Client for whom 600 processors are already working and HTMT
is in the process of setting up a high-end Call Center employing
Medical Doctors.
Said Mr. Solomon Raj, Vice Chairman, HTMT, "Our existing
domain expertise coupled with realization of high quality
performance metrics in the health insurance sector was a major
factor that made HTMT the preferred vendor of choice."
HTMT has recently taken on lease premises admeasuring 80,000
sq. ft. for building 1400 seat capacity at Bangalore to meet
the expanding requirements of its customers including those
of the new client. This is in addition to the existing capacity
of 1050 seat 52,000 sq. ft. offshore development center 'HTMT
House' at Bangalore, which is now fully occupied.
HTMT has built strong operational skills and an extremely
good organizational culture, which has helped in being voted
as the Second Best Employee Friendly Company in the recently
released DQ-IDC BPO Employee Satisfaction Survey, next only
to the first name of India off-shoring, GE Capital.
In the insurance claim processing business, HTMT is rated
as the Second Largest by Business World Magazine in terms
of number of processors.
As per revenue, HTMT is ranked among the top 10 ITES players
in India, employing over 1800 people. The Company's disciplined
processes and very good routines about information flows have
enabled the Company to receive SEI CMM Level 4 and ISO 9001:2000
certification respectively for software development and processes
across all segments of its business.
Deloitte Touche Tohmatsu Asia Pacific Technology Fast 500
Program, 2003 has recognized HTMT as one of the Asia Pacific's
leading technology companies in the year 2003.
|