Hinduja TMT ('HTMT')
bags Call Centre Business
HTMT has bagged a three year call center contract from a US$
2 Billion telecom company, which is an integrated communications
provider of quality, low cost and high-value telecommunications
products and services across US and around the world. Revenue
from the contract could exceed Rs. 300 crores during the period
of the contract.
To start with, HTMT would service in-bound calls from potential
customers of the US company with an initial capacity of 180
seats and over 360 call service representatives (CSRs), which
is proposed to be increased and upgraded in a phased manner
to 540 seats and over 1000 CSRs during the contract period.
This call center order would be executed from HTMT's new state-of-the-art
offshore development center called 'HTMT House' at Bangalore.
The center, at present, has the capacity to offer over 600 seats
for Call center operations.HTMT, pursuant to the recommendations
of Accenture, has made, inter-alia, Business Process Outsourcing
(also known as IT Enabled Services) as its thrust area in its
new IT business model.
The company has set itself an ambitious target of setting up
2,000/3,000 seats in 2/3 years and to emerge as a significant
player in such business. HTMT has already established a good
name in executing IT Enabled Services as it has been successfully
operating the claim processing business for a Fortune-50 US
company by meeting their stringent quality standards.
As per the latest report by US-based Stevens International,
"India`s exports of IT-enabled services to North America
is expected to grow over 15 times in the next five years. From
the current level of US$264 million, the exports are expected
to touch US$ 4 billion mark by 2005". With all its experience
and focus, HTMT is well poised to exploit this opportunity says
Mr. S. Solomon Raj, Vice Chairman. |
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