HTMT has bagged a further order for call center business and would now move up the value chain by handling billing related calls also, which are more complex and involve higher level of skills, for its US based large telecom client. This order to be initiated with 200 Customer Service Representatives (CSRs) will become operational with immediate effect and the capacity would be scaled up to 600 CSRs by June, 2002.

HTMT is already successfully handling in-bound marketing calls for the same customer and has currently employed 200 CSRs in its call center at Bangalore. With the fresh order of billing calls, HTMT's call center would be operating with a capacity of 800 CSRs by June, 2002.

HTMT's customer is a US based $ 2 billion telecom company and is an integrated communication provider of high value telecommunication products and services of quality across US and Europe. The company is currently operating over 2000 seat call centers abroad and satisfied with HTMT's services, the customer has decided to offer substantially all call center services for future, past and present customers to HTMT over a period of time.